1. Information We Collect
DigitalTitan ("Company", "we", "us") collects personal and business information necessary to provide our digital agency services. The types of information we collect include:
- Contact Details: Full name, business email address, phone number, and company name.
- Project Specifications: Website specifications, ad campaign directives, target audience parameters, and submitted files.
- Billing Information: Invoice details, tax numbers, and payment transaction references.
- Technical & Usage Data: IP address, browser type, operating system, pages visited, load times, and cookie indicators.
- AI Chat Assistant Data: Conversation transcripts, inquiry prompts, selected service goals, and booking inputs submitted via our embedded AI chat widget.
2. Sources of Personal Data
We obtain personal information directly from you when you:
- Fill out consultation booking forms or partnership registration applications.
- Interact with our embedded AI Chat Assistant ("Digital Titan AI").
- Communicate with our team via email, phone, or WhatsApp.
- Grant authorized partner access to Meta Business Manager, Google Ads, or Google Business Profile.
3. How We Use Personal Data
We use your data strictly for legitimate commercial and technical operations, including:
- Fulfilling website development, graphic design, video editing, and ad management services.
- Scheduling 1-on-1 strategy consultation calls and confirming calendar appointments.
- Configuring Conversions API (CAPI) and analytics parameters for ad campaign optimization.
- Sending invoice reminders, project status updates, and customer support messages.
- Maintaining website infrastructure security and preventing abuse.
4. UK GDPR Lawful Bases (For UK Users)
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, our processing of personal data for UK residents relies on the following lawful bases:
5. Pakistani Privacy Framework (For Pakistani Users)
For clients and visitors in Pakistan, we process personal data in accordance with applicable Pakistani laws and data protection standards, ensuring fair processing, confidentiality, and secure storage for all Pakistani business communications.
6. Embedded AI Chat Assistant Data Collection
AI Assistant Data Notice:
Our website embeds an AI Chat Assistant component ("Digital Titan AI"). When you interact with the AI chat widget, we collect your chat messages, selected quick prompts, contact inputs (name, email, phone), and call booking selections.
This data is used to provide real-time service answers, process call bookings, and follow up on business inquiries. We do not sell your AI chat conversation logs to third parties.
7. Data Sharing & Third-Party Service Providers
We do not sell or rent personal information. We share data only with essential service providers necessary for operating our agency:
- Cloud & Hosting Infrastructure: Secure web hosting, CDN, and database providers (e.g., Vercel, AWS, Stape.io).
- Advertising & Analytics Platforms: Meta, Google Ads, TikTok Ads, LinkedIn Ads, and Google Analytics when authorized.
- Communication Tools: Email servers, transactional notification APIs, and AI chat processing.
- Legal Authorities: Where required by applicable UK or Pakistani statutory law.
8. International Data Transfers
Because DigitalTitan serves clients in both the UK and Pakistan and utilizes global cloud services, personal data may be transferred across international borders. For UK users, international transfers to third countries outside the UK are conducted using lawful transfer mechanisms and standard contractual safeguards.
9. Data Retention Policy
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, maintain active client projects, satisfy statutory accounting requirements (typically 6 years for financial records), or resolve disputes.
10. Your Privacy Rights
Subject to applicable law in your jurisdiction, you may have the right to:
- Request access to personal data we hold about you.
- Request correction of inaccurate or incomplete records.
- Request deletion (erasure) of your personal data where no legal retention requirement exists.
- Object to or restrict certain data processing activities.
- Withdraw consent for marketing communications or non-essential cookies.
To exercise your privacy rights, email our compliance team at privacy@digitaltitan.uk.
11. Children's Privacy
Our website and services are designed exclusively for business professionals and adults. We do not knowingly collect personal data from individuals under the age of 18.
12. Data Security & Incident Response
We employ technical and organizational security measures (HTTPS SSL encryption, restricted administrative access, firewalls) designed to safeguard personal data. In the event of a verified data incident impacting your personal data, we will notify affected parties and regulatory bodies in accordance with applicable legal requirements.
13. Marketing Communications
You may opt out of receiving promotional marketing emails at any time by clicking the unsubscribe link in our communications or emailing us. Transactional emails regarding active agency projects or call bookings will continue to be sent.
14. Privacy Contact Information
Company Name: Digital Titan
Registered Address: [REGISTERED ADDRESS]
Privacy Email: privacy@digitaltitan.uk
Company Registration Number: [COMPANY REGISTRATION NUMBER]
These documents are a business-oriented draft designed for DigitalTitan operations in the United Kingdom and Pakistan, and should be reviewed by a qualified lawyer before being relied upon as the company's final legal terms, particularly regarding jurisdiction, consumer rights, data protection, advertising regulations, taxation, and cross-border services.